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Fields marked with * are required

Section One:

General Information - Motor Trades Association (MTA) or Automobile Chamber of Commerce (ACC) Membership Number and State or Territory where your business is located *

Your MTA or ACC business name *

What is your business address? *

Date/s of event (approx.) *

Make *

Model *

Year *

Section Two: Issue/Concern

If your issue or concern relates to a problem accessing repair information please scroll ahead to Section Three of the survey.

If your issue or concern relates to a franchising agreement, potential unconscionable conduct, potential abuse of market power, small business imposition, licensing, standards, etcetera please detail this is the box below. Please be as specific as possible. You may then scroll ahead to the end of the survey and Submit your response.

Issue/Concern

Section Three:

Repair Information

Type of repair (body, service, specialist (brakes, electrical, etc.)

Information required (bonding method, process steps, electrical diagram, type of part, methodology for repair (etc).

Attempts to source information (web, manufacturer direct, third party information provider, contact within industry, relationship with other provider, etc.)

Time taken to source information?

Successful or Unsuccessful?

Price charged (if applicable)

Describe the incident including as much detail as you can:

How the car came to you(Consumer choice, long term customer, referral from other provider etc.)
How was the consumer affected?
The cost to the consumer?
How long the consumer was or still is without their vehicle?
Current status?

Your description

Tell us about yourself and your business:

How long have you been operating for?
How many are employed in your business?
Are you part of Group of Companies or franchisee?
Are you independent?

Your information

Which vehicle brands do you normally deal with or do you deal with all brands?

Is your business an ‘Authorised Repairer’ for brands or other companies?

If so which brands / companies?

Which vehicle brands are easiest to detail with and why?

Which vehicle brands are most difficult to deal with and why?

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